The service is horrible and the delays are insane. I've ordered 4 packs of cigarettes and been made to wait 8 hours for them. I've ordered cigarettes at the start of the day and had them not even show up. The delivery people will also quite frequently come to your door and say they "accidentally" forgot to bring any change, basically demanding a tip or refusing to give you your order. The worst service I have ever encountered, hands down.