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This place is slipping. Used to be terrific. The wings are the only "safe" item on the menu. Last time I went there I had pasta. It was horrible. All you could taste was the flour used to thicken the sauce. Someone decided to put portobello mushroom pieces in it, although I don't remember seeing those in the description on the menu. I usually steer away from them. As a result, the pasta looked "dirty" and tasted gritty and bland. We complained to the waitress who wasn't overly concerned. My mom had fish and chips. Very thick, wet batter. Barely any fish. The chips looked like they were 2 days old. No manager ever came over. Filled out a comment card, and never had a reply. Very disappointed. My parents love this place for some reason, but IF I go back, I will only ever order the wings.
HORRIBLE SERVICE !!!! BEWARE!!! I have been going to chaps for many years and the service just keeps getting worse. My wife and two children and i waited a 1/2 to get our meal. We asked for a manage and no one ever showed up. Our waitress was rude and horrible. I had to force my wife to go to this place and she has know convinced me never to go again.
Potatoe skins were ok but way too expensive. 8 bucks for 4 half potatoes total of two potatoes...tasted ok...but hey that has to be a 300 % gross mark up...Booze was Ok ..was there on a Sunday.
I can't fault our waitress who was very friendly and she tried. They sat us (Mom, Dad and 2 Teenage children) in a small back room full of toddlers and there we waited for our food. After a very, very long time, she came to tell us that they had burnt our steaks and would we like another appetizer while we waited. We ordered natchos and they too so long that we had just started them when they finally brought our food out. They forgot my side order of mushrooms completely and when I had to ask for them, they arrived overcooked and so salty that I could no longer taste my steak. My husband had mushrooms on his burger and said the same thing - way too salted and they overtook the burger. $100 meal that left a bad taste in our mouths. Not going back.
Avoid the fajitas at all costs. I ordered beef fajitas, and what came was a pool of soggy vegatables, some beef, in an orange pool of grease. If you go here, order wings, everything else is like playing Russian Roulette. The beer might also be okay. The food gets a 1 because it wouldn't let me put in zero.
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