The crew showed up on time and after a quick walk through, they started to lay protective runners on the stairs and floors. I had prepacked and labeled all of the boxes to speed up the load and unload. They wrapped and taped all chairs, tables and art work in moving blankets to protect them. We moved from a 3 bedroom / 3 level town home to a 3 bedroom / 3 level town home in just under 6 hours - about an hour under the estimated time. I would definitely use and recommend them.