Excellent service! We had a check engine light come on as we came back into Canada, traveling home from Florida. An after hours call to Downtown Mercedes had us connected within a couple of hours to Clive Cheung, a service advisor at Downtown Mercedes in Toronto. He brought us in the next morning without an appointment and saw to it that our vehicle was serviced promptly. We had it back the next day, after my Toronto meeting, and we were able to continue our travels without delay.Lire plus
I called yesterday checking to see if there was an item in the store before making the trip to the store and before I could finish my explanation I was rudely cut off twice. I called a third time and was able to get help from someone who sounded more mature. The first two employees sounded younger. I did complain to the third person who was more courteous and customer friendly. However, my instore experience was great. Lire plus
Because the store is overloaded with merchandise it's challenging to know where, what you need is. I usually I find an employee or especially the manager who seems to know where everything is, and she is VERY willing to help. Terry.Lire plus
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