I have left both elderly dogs on medicine & youngsters with energy to burn here & am always pleased with the care that they receive. The dogs’ welfare always comes first. My dogs love to visit here & while I am away I never worry about them. They run right in as if they see it as a great vacation spot! The one rescue dog I had who was frightened of kennel noises got special attention to keep her calm & happy. I have also had my dogs groomed here & they always come out sparkling clean & beautifully trimmed.Lire plus
Kathryn is amazing! Not only do my fur- babies come home looking and smelling fantastic but my double coated dog doesn’t shed between visits! No one has ever been able to do that for him! She knows what she is doing! And they love her! Very professional, most definitely a cut above the rest! Lire plus
They did an excellent job shaving my old sheep dog. It was a very complicated job (lots of matted hair) and they were caring and understanding of her special needs. Lire plus
Ann is actually a Master Groomer. She is a a respected professional in her field who trains professionals in the lastest products and grooms for any breed of dog. and works with orher professionals.
Ann and her staff, Erica and Chrissy, are always kind and easy on the animals. It's unbelievable how calming a good Groomer like Ann is for an animal who is nervous of being groomed. I always ask her to do my puppies' early grooms to start them right.Lire plus
We are always quick to report poor customer service however I would like to report the wonderful customer service I always receive in the Smith Falls location. Daryl, who served me to-day and the young lady working with him (01/25/19 - 11:40 AM) are the most helpful employees I have had the pleasure of dealing with, each and every visit! They should be complimented on their excellent customer service!Lire plus
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