Tom knows his products and is committed to ensuring that both the product and installation are of the highest quality. His recommended installer, Brandon at Urban Hardwood Flooring, identified a significant problem the day he and his team arrived to install the flooring. Thanks to his quick thinking and Tom’s quick and generous actions, a solution was found that saved me hundreds of dollars. Thanks to the both of you for your help; you transformed a frustrating day into a good one.
Tom was easy going and professional with wood selection, pricing, ordering and setting up delivery. All was smooth and efficient. However, I would warn against his recommendation for installation, specifically Brandon at Urban Hardwood Flooring. Although Tom may think he is the best in the business, I would strongly disagree and warn anyone having to deal with such an unprofessional and unreasonable company. Nevertheless, I am pleased with the experience of buying wood from a local source.